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Italian Visa Application center


Step 4 :


At this step you will find information on how, where and when collect your passport.

Self Collection See more


Collection Information :

You can collect your passport at our premises after you've received a mail of confirmation stating: "Returned from the Consulate.

Collection is on weekdays from 8.00 am to 4.30 pm and your passport will be returned to the branch where you applied.

You will need to bring a proof of identification (SA ID or Driver’s License) for us to hand you back your passport.

Please note that your passport comes sealed in an envelope and that you or your appointed representative are the only persons allowed to open this envelope.

In case of 3rd party collection, we need:

  • A copy of the applicant's ID (SA ID or driver's license)
  • A completed Third Party Collection form signed by the applicant
  • A copy of the collector's ID

Passport delivery See more

Capago offers efficient and convenient delivery through our shipping partner PostNet at a PostNet branch nearest to you for your convenience once the passport has been returned by the Consulate.

Check our delivery prices

If you decide to opt for the delivery service after submission of application, we will gladly assist you, just get in touch with our Contact Centre and we will arrange for passport delivery through our shipping partners.

If you have selected the passport delivery service, once your passport has been shipped you will receive an email with a tracking number which you can use to track your passport online.

To track your passport visit :

How to read my Visa ? Read More


Visa Information :

Once you have received your visa you might be wondering how to read it. Here is some information you might want to check:

  • Valid for :
    • Territories where the visa is valid if the words “SCHENGEN COUNTRIES” appear on your visa, you are authorized to enter all the Schengen area (France, as well as Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovenia, Slovakia, Sweden, Switzerland, Czech Republic);
    • If codes for Schengen countries appear, then the visa is only valid for the countries they refer to: A (Austria), B (Belgium), CH (Switzerland), CZE (Czech Republic), D (Germany), DK (Denmark), E (Spain), EST (Estonia), F (France), FIN (Finland), GR (Greece), H (Hungary), I (Italy), IS (Iceland), L (Luxembourg), LT (Lithuania), LVA (Latvia), M (Malta), N (Norway), NL (Netherlands), P (Portugal), PL (Poland), S (Sweden), SK (Slovakia), SVN (Slovenia);
    • If the words “SCHENGEN COUNTRIES” appear, followed by a minus sign in brackets and the codes of certain member countries, then the visa is valid for the entire Schengen area except for the country(ies) that is(are) mentioned;
    • If the words “ITALY + ONE SCHENGEN TRANSIT” appear, the visa authorizes you to transit through only one Schengen country in order to reach Italy;
    • If the word “ITALY” appears, the visa authorizes entry only into Italian territory;
  • From :

    Date on which you are authorized to enter the Schengen area

  • To :

    Date on which you must leave the Schengen area. Consequently, these two dates indicate the period during which your visa is valid (and not the length of the authorized stay).

  • Type of visa :
    • Either “A”: Airport transit visa (this visa does not allow you to leave the “international” zone or the “customs” zone of the airport)
    • Either “C”: A short-stay visa (a stay of less than 90 days)
    • Either “D”: Long-stay visa (a stay in Italy of more than three months)
  • Number of entries:

    Length of stay : The number of days you may remain in the Schengen area (i.e. in accordance with the validity period of your visa). If the Consulate issued a visa valid for one year or more, the number specified is “90 days". This means you are authorized to stay a maximum of 90 days per six-month period.

    • Either “MULT,” which means you may enter the Schengen area an unlimited number of times
    • Either “1,” which means you may enter the Schengen area only onc)
    • Either “2,” which means you may enter the Schengen area twice
  • Issued at :

    Place where the visa was issued

  • Passport number :

    Your passport number

  • Surname, Given name :

    The surname and the given name of the visa holder